Like many Arkansans, she’d never drawn unemployment in her life and didn’t plan to start then. Claimants who are asked to verify their identity will need to closely follow the instructions on the fact-finding document, as inaccurate or incomplete information will significantly … When Rebecca Towne was laid off April 15 from her job as a tax preparer for Jackson Hewitt, she figured she would find another job. Many such workers do not qualify for regular unemployment insurance, which is designed for workers classified as employees. We use cookies to give you the best possible experience on our website. For the next three weeks, she said, … Calkins, the DWS spokeswoman, declined to say whether an out-of-state home address might result in a claim being flagged by the agency, citing security concerns. Lindsey wrote to FOX61 about her unemployment claim, “I have not been able to access the PUA system due to being locked out of my account for weeks now. To select Direct Deposit, you must enter your account and routing numbers after logging into your account on www.ArkNet.Arkansas.gov. Just a guess here, but I suspect they are manually reviewing the file to make sure it is legitimate. Click the “Send Authorization Email” or “Send Authorization Text” button. The company he worked for shut its doors in March, he said, but soon after he applied for PUA, his account was placed under review by DWS. At last, a letter arrived from DWS telling her to show up in person at a workforce services office and verify her identity. The regular unemployment insurance system is funded largely by payroll taxes collected from employers, so workforce services agencies usually turn to employers for help when investigating suspected fraud. Yet over 54,000 of those PUA claims had been flagged for internal review by Arkansas DWS as of Oct. 13, according to spokeswoman Zoë Calkins. “I’ve been so lost and confused.”, “I think they’re doing all of this so they don’t have to pay this money out,” she said. Founded in 1974, the Arkansas Times is a lively, opinionated source for news, politics and culture in Arkansas. Lindsey wrote to FOX61 about her unemployment claim, “I have not been able to access the PUA system due to being locked out of my account for weeks now. Protech Solutions is now the subject of a class action lawsuit by PUA applicants who say the company’s negligence exposed them to possible identity theft and delayed their receipt of benefits. Here in Illinois mine is “ pending issues” for 10 weeks now. Robyn Socarro’s unemployment claim was locked for months because of a misunderstanding about whether she should file in Arkansas or Missouri. Socarro explained that she earned all of her income in Arkansas and filed her taxes in Arkansas. Since July, the agency has trained 100 additional staff statewide to handle identity verification for locked claims, and it held seven “PUA Authentication events” in August in an attempt to resolve issues for large numbers of people. Be Proactive. Don't Threaten. I can understand having some problems, but I don’t understand their lack of communication.”. LITTLE ROCK, Ark. But in mid-June, the money stopped without explanation and her PUA account was locked for review. Y’all figure out for yourself how you’re gonna live. Vermont Department of Labor 5 Green Mountain Drive P.O. But identity theft has now become a problem for PUA systems across the country, with scammers submitting millions of applications using others’ personal information. Threats of harming another “I still have yet to receive anything,” he said in a phone interview. “And I’m one of the lucky ones.” She knows many people, she said, who abandoned their claims after endless hours of trying and failing to reach anyone at DWS. For the next three weeks, she said, … person will not be tolerated. Van Buren, AR (72956) Today. PLEASE TURN OFF YOUR CAPS LOCK. Her claims for April, May, June and July were denied by the Arkansas Division of Workforce Services. This reporting is courtesy of the Arkansas Nonprofit News Network, an independent, nonpartisan news project dedicated to producing journalism that matters to Arkansans. Share with Us. “And I have already lost every single thing I had.”, Robyn Socarro, 47, runs a dog-walking service in Benton County and lives just across the state line in Pineville, Mo. But identity theft has now become a problem for PUA systems across the country, with scammers submitting millions of applications using others’ personal information. As DWS attempts to weed out fake claims, however, thousands of real Arkansans have been left stranded. Here in Illinois mine is “ pending issues” for 10 weeks now. Get an email notification whenever someone contributes to the discussion. Protech Solutions is now the subject of a class action lawsuit by PUA applicants who say the company’s negligence exposed them to possible identity theft and delayed their receipt of benefits. Be Truthful. In Arkansas, Governor Hutchinson received a letter this summer notifying him he had applied for assistance, as did Rep. Fred Love (D-Little Rock), the minority leader in the state House of Representatives. PANDEMIC UNEMPLOYMENT ASSISTANCE (PUA) If you are locked out of your account please call the Contact Center. Kansas City 913-596-3500 Topeka 785-575-1460 Wichita 316-383-9947 Toll-Free 800-292-6333 Important Information. Since July, the agency has trained 100 additional staff statewide to handle identity verification for locked claims, and it held seven “PUA Authentication events” in August in an attempt to resolve issues for large numbers of people. Partly cloudy this evening, then becoming cloudy after midnight. As of Oct. 13, DWS had received almost 238,000 applications for PUA, the program established by the federal government this spring to assist independent contractors, gig workers, the self-employed and others who lost work due to the COVID-19 crisis. “I’ve been so lost and confused.”, “I think they’re doing all of this so they don’t have to pay this money out,” she said. Later, she was told that she shouldn’t have chosen “other” on a question asking applicants to select a reason why they were applying for PUA. Towne said she was told she would be able to backdate her claims going back to April 16, meaning she’d get $600 from the federal government and a maximum of $132 from the state for each week she was without work. The state was slower to roll out the program than many others, in part because its computer system for processing regular unemployment claims lacked the capacity to handle the new program. 0 Recommended Answers 4 Replies 6 Upvotes I've tried to recover my forgotten password and have gone through the email recovery process multiple times along with two-step verification via phone. This has happened to me before. DWS was forced to take the website offline for several days to repair the problem. Im locked out my PUA account. She’s now working a janitorial job and is trying to rebuild her dog-walking business. Instead, Socarro said, she was told to wait for another call. Help! As of October, Towne had received a grand total of just $780 in benefits, for two weeks in August. DWS was forced to take the website offline for several days to repair the problem. or call 1-844- 908- 2178 . But Towne, 51, couldn’t find work anywhere in Marion County that spring, as businesses closed their doors and laid off workers in response to the coronavirus pandemic. Partly cloudy this evening, then becoming cloudy after midnight. Applicants with locked PUA claims should be able to unlock their accounts once they receive a letter in the mail instructing them to verify their ID in person at a workforce center, Calkins said. Well you don’t understand the PUA assistance at all then. As DWS attempts to weed out fake claims, however, thousands of real Arkansans have been left stranded. Y’all figure out for yourself how you’re gonna live. (Canine infections are now thought to be extremely rare.). DWS has doubled the number of staff assigned to handle in-person and telephone inquiries about both PUA and regular unemployment since March. In order to resolve the review, there are a few pieces of documentation that will be needed. Later, she was told that she shouldn’t have chosen “other” on a question asking applicants to select a reason why they were applying for PUA. “They threw out the baby with the bathwater,” she said, referring to the state’s fraud prevention efforts. But in mid-June, the money stopped without explanation and her PUA account was locked for review. see funds in your bank account within 2-3 days of filing your weekly claim. Meanwhile, Rebecca Towne is still waiting for answers about why her appeal was denied. Author: Allie Lynch Published: 10:35 PM CDT May 20, 2020 GENERAL ELIGIBILITY REQUIREMENTS In order to be eligible for PUA you must meet the following eligibility requirements: • File an application on or before December 26, 2020 for PUA; PUA.Arkansas.gov • Your unemployment or inability to perform services as a self-employed individual must have been caused as a direct result of the It all went toward paying off the credit card debt she accrued while she was out of work, she said. Im locked out my PUA account. DWS has had to develop new processes and policies to investigate suspected fraud in the PUA system, Calkins said. Thousands of unemployment claims remain locked by state. Sorry, there are no recent results for popular videos. (Canine infections are now thought to be extremely rare.). But in mid-June, the money stopped without explanation and her PUA account was locked for review. I can just eat more beans right now,” she said. California was so overwhelmed with fraudulent claims that it recently stopped accepting new applications for two weeks. Claiming benefits for weeks in which you were not unemployed could result in the assessment of a fraud determination which carries civil and possible criminal penalties. “There were thousands of people, and it was just, poof, too bad for you, we’re not telling you squat. Winds S at 5 to 10 mph. Near record low temperatures. Payment for Direct Deposit takes about 2 -3 days from the date the payment is processed. Calkins, the DWS spokeswoman, declined to say whether an out-of-state home address might result in a claim being flagged by the agency, citing security concerns. Arkansas Nonprofit News Network, The unintended consequences of staying safe, Trailer provides simulations for students, Cuevas Crowned AMC Champion in 157 lb weight class, Deep freeze, snow create multiple worries for cattle, poultry operations. He’s had to sell his truck and move in with his brother while he scrapes by on odd jobs. “We find that holds are being put on accounts or accounts are being locked for many different reasons, and some of that I just mentioned about don’t autofill. Though she thinks she’s still owed partial payments for July, she’s not going to press the issue. Instead, Socarro said, she was told to wait for another call. In those early months of the pandemic, it was unclear whether dogs could spread the novel coronavirus. It hired a vendor, Protech Solutions of Little Rock, to build a new system for PUA from scratch in April. Supporting the Arkansas Times' independent journalism is more vital than ever. “Just forget it. Be Nice. “And I have already lost every single thing I had.”, Robyn Socarro, 47, runs a dog-walking service in Benton County and lives just across the state line in Pineville, Mo. In Arkansas, Governor Hutchinson received a letter this summer notifying him he had applied for assistance, as did Rep. Fred Love (D-Little Rock), the minority leader in the state House of Representatives.
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